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FAQ

Shipping policy Returns and exchanges Warranty and repairs

Shipping policy

We ship worldwide, so if you have a posting address or a post office nearby, we should be able to get a Raine Scooter to you. We are also currently offering free international shipping for all pre-orders.

Returns and exchanges

All information on returns and exchanges can be found in our Returns Policy here.

Warranty and repairs

The Raine One comes with a 1 year warranty. More details can be found here.

The team is currently working to have most parts available to purchase via our online store.

Although we are confident that you won't have issues with your scooter, we are currently working on partnering with international outlets (e.g. bike shops) where you'll be able to take your Raine One if it requires repairs.

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ACN 624 874 951
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COVID-19 Update

Production is progressing and we’re monitoring the current situation closely.

We will continue to keep all of our customers updated if the above changes.

Please use a residential address for your order. Deliveries to businesses may not be completed.